By using our website, you agree to be bound by Ilona Biggins Terms & Conditions, as stated below.

Contract for the Supply of Products

No contract for the supply of products or goods will be deemed to exist between you and Ilona Biggins unless, and until, an email is sent by Ilona Biggins to you confirming that your order has been accepted and payment has been made.

This confirmation e-mail amounts to an acceptance by Ilona Biggins of your offer to buy goods from the website and this acceptance is effective regardless of whether or not you receive the e-mail.

Ilona Biggins is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods and any description applied to the goods, the availability of the goods, or the order itself.

Price and availability information is subject to change without notice.

Processing of Orders

Payments are debited before items are shipped by Ilona Biggins. Items are shipped using Royal Mail within 4-6 working days of payment being received. Cheques will have to be cleared before goods are shipped.

Payment Accepted

UK: Card payment via Sage Pay only.

Europe: Card payment via Sage Pay only.
Outside Europe: Card payment via Sage Pay only.
Note on Sage Pay: You do NOT need to have an account to pay via Sage Pay, you only need a debit or credit card (VISA, Mastercard, etc)

We do NOT accept Amex.

Receipt of Goods

If when you receive your order the packaging is either damaged or you believe it has been tampered with, do NOT sign for the delivery without the postman making a record of the damage, as this means we can not claim for loss. If you accept a damaged parcel we cannot replace any of the contents free of charge.

Faulty or damaged goods must be notified within 24 hours of delivery.

Site Information

Ilona Biggins is providing this site and its contents as a basis and makes no representations or warranties of any kind with respect to this site or its contents. Ilona Biggins disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Ilona Biggins does not represent or warrant that the information accessible via this site is accurate, complete or current.

Limitation of Liability

Except as specifically stated on this site, Ilona Biggins will not be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms

Ilona Biggins reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Ilona Biggins web site.


See our full Privacy Policy here.